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Contract Signature




All orders for services accepted and the contract of supply of service arising between SOS and the Customer holder shall be governed by the following Terms and Conditions, and the acceptance of the contract and / or services by the Customer shall be deemed to be an acceptance of these conditions of sale.  No other terms and conditions except those implied by law shall be of any effect unless the same are expressly agreed to in writing by both SOS and the Customer.  Customers’ data will be stored on computer for accounting and promotional purposes only and will not be given to any third parties unless the Customer has given their consent.



1) All jobs must be paid for in full prior to or immediately after completion of job, unless by prior agreement of the Accounts Manager or Duty Controller, or unless the Customer has a credit account facility with SOS, in which case the Credit Terms apply.

2) All credit account facilities are provided subject to satisfactory credit references and are provided at the discretion of SOS.  No reason for refusal of credit account facilities will be given.


3)Credit account facilities may be suspended or withdrawn at any time at the discretion of SOS with no reason having to be provided.  However, SOS will make all efforts to inform the Customer by telephone or in writing within 48 hours of the credit account facility being withdrawn or suspended.


4) Failure to comply with these terms and conditions and to pay invoices as agreed in these terms and conditions may result in credit account facilities being suspended or withdrawn.    


5) All queries or disputes regarding invoices must be raised within ten (10) working days of the invoice being received or it shall be deemed that you accept the invoiced amount in full and become liable to pay the full amount within 30 days as per item 7.


6) All prices quoted, except where explicitly stated, are net prices and are subject to VAT at the rate current at the time and any imposition, where applicable, shall be paid in addition by the Customer.   


7) All quotations for services are valid only on the day on which they are made.  Customers are advised to check prices again if they do not book the quoted job on the day of the original quotation.


8) Any job which is cancelled by the Customer more than fifteen (15) minutes after it was booked is subject to a cancellation charge, which may be the full amount, at the discretion of SOS.


9) If, for any reason, SOS attempts to collect or deliver for a job within the agreed upon timeframe and is unable to do so, SOS reserves the right to charge a cancellation fee before the job is then reallocated for another attempt.


10) For Customers with approved credit account facilities with SOS, invoices must be paid within 30 days of the date of invoice.   All jobs shall be invoiced individually by SOS and within 1 week of the job being carried out. Payment is to be made in sterling and may be by card transaction or may be by direct payment into SOS’s bank account.


11) All accounts, overdue or not yet due, become due immediately upon the commencement of any act or proceeding in which the Customers’ solvency is involved.


12) In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, interest shall be charged on outstanding debts at 8% above the Bank of England base rate, or as per relevant legislation, from the date when the debt becomes due.  Interest becomes due 30 days after date of invoice, is calculated daily on the gross amount, and shall be invoiced separately by SOS to the Customer.


13) If any of these terms and conditions shall be found to be unlawful, it shall not vary or affect the validity or enforceability of the remainder of the conditions.


14) This contract is and shall be deemed to have been made in England and shall be governed by English law.



1) All vehicles for transport must be ready for collection prior to the job being booked.


2) All prices quoted, except where explicitly stated, are net prices and are subject to VAT at the rate current at the time and any imposition, where applicable, shall be paid in addition by the Customer.


3) SOS reserves the right to alter prices (including set trade and volume prices) when necessary, to meet business needs


4) Certain vehicles may be classed as a “large bike”; due to additional size and weight altering our carrying capacity, these vehicles can incur extra charges subject to the discretion of SOS


5) Delivery to or collection from certain areas, outside of the UK mainland, may incur extra charges


6) Payment details must be provided at the time of booking unless by prior agreement of the Accounts Manager or Duty Controller (or unless the Customer has a credit account facility with SOS, in which case the Credit Terms apply). Accepted methods of payment are: credit or debit card (not including American Express), cash payments can be accepted if agreed by management. Cheques will not be accepted.


7) Once booked, SOS has 7 working days to carry out both the collection of and the delivery of the vehicle - in which working days does not include weekends, bank holidays or any days that collection / delivery is not possible (i.e. weekdays upon which the shop/dealer/garage is closed)


8) Customers are expected to make arrangements to be available for collection/delivery within the 7 working day period


9) Once arrangements are made for collection or delivery, if, for any reason, the collection or delivery can no longer go ahead as planned, SOS reserves the right to charge a “cancellation” fee to cover any expenses before rescheduling


10) SOS will not be held accountable for the condition of the vehicle upon collection, the details of which will be documented by our staff


11) SOS will document the condition of the vehicle each time it is moved as well as at the delivery point.


12) Any queries regarding the condition of the vehicle should be raised at the time of acceptance and documented on SOS job reports.


13) SOS will not be held responsible for the vehicle once it has been accepted by the customer/client.


14) Any complaints should be brought to the attention of SOS within 5 working days. All complaints will be handled fairly and in line with our company’s complaints procedure.


15) If any of these terms and conditions shall be found to be unlawful, it shall not vary or affect the validity or enforceability of the remainder of the conditions.


16) This contract is and shall be deemed to have been made in England and shall be governed by English law.


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Motorcycle Transport Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Motorcycle Transport Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit C17 Kestrel Business Centre Private Road 2, Colwick Industrial Estate, Nottingham, England, NG4 2JR. Our company registration number is 07519883. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1) The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2) This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the details of information collected and the uses for which it is collected can be seen in our Cookies Policy and our Privacy Policy.

3) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4) Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5) This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6) All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

7) Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

8) From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

9) Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


The information contained in this website is for general information purposes only. The information is provided by Motorcycle Transport Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Motorcycle Transport Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Motorcycle Transport Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.






We take the security and privacy of your data very seriously. SOS Motorcycle Recovery holds personal data about employees and clients for a variety of business purposes. We gain and use information or ‘data’ as part of our business and to manage our relationship with you.


We intend to comply with all our legal obligations under the Data Protection Act 2018 (the ‘2018 Act’) and the EU General Data Protection Regulation (‘GDPR’) in respect of data privacy and security.

Information we process because we have a contractual obligation with you.


When you buy a service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us as shown by our terms of engagement letter. In order to carry out our obligations under that contract we must process the information you give us. Data gathered may occasionally include individual and emergency contact details, dates of birth, gender, marital status and family details, information detailed on a CV including educational history, employment history, financial details such as pay and bank details, tax details such as NI number, references, identification documents such as driving licence.

The Principles of GDPR are that data must:

  • be processed lawfully, fairly and transparently; 

  • be collected and processed only for specified, explicit and legitimate purposes; 

  • be adequate, relevant and limited to what is necessary; 

  • be accurate and kept up to date. Any inaccurate data must be deleted or rectified without delay; 

  • not be kept for longer than is necessary for the purposes for which it is processed; and be processed securely and confidentially, protecting against unauthorized / unlawful processing, accidental loss, destruction or damage.

What is personal data?

Personal data relates to information about a living person (a ‘data subject’) who can be identified from that on its own, or when taken together with other information which is likely to come into our possession. It includes any expression of opinion about the person and an indication of the intentions of us or others, in respect of that person.


This policy applies to all personal data whether it is stored electronically, on paper or on other materials.


This personal data might be provided to us by you, or it could be created by us with information you have provided. It could be provided or created during the recruitment process or during the course of the contract of employment or provision of services or after its termination.

Lawful Basis for processing.


We will use your personal data for: 


  • Performing the contract of employment or provision of services between us;

  • Complying with any legal obligation; or 

  • If it is necessary for our legitimate interests (or for the legitimate interests of someone else)


However, we can only do this if your interests and rights do not override ours (or theirs). You have the right to challenge our legitimate interests and request that we stop this processing.


If you choose not to provide us with certain personal data you should be aware that we may not be able to carry out certain parts of the contract between us. For example it might stop us from complying with certain legal obligations and duties which we have such as to paying the right amounts to HMRC.


We do not send your personal data outside the European Economic Area (EEA). If this changes you will be notified of this and the protections which are in place to protect the security of your data will be explained.

Process through consent.


Wherever possible, we aim to obtain your explicit consent to process this information.


Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.


Except where you have consented to use of your information for a specific purpose, we do not use your information in any way that would identify you personally.


We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at:

Information we process because we have a legitimate reason.


Sometimes we might share your personal data with contractors, agents and third parties to carry out our obligations under our contract with you for our legitimate interest for example the processing of payroll. We require those companies to keep your personal data confidential and secure and to protect it in accordance with the law and our policies. They are only permitted to process your data for the lawful purpose for which it has been shared and in accordance with our instructions.


Information we process because we have a legal obligation.


We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. This can include your personal information.


Disclosure to Government and their agencies.


We may be required to give information to legal authorities if they request, or if they have the proper authorisation.



When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify anyone.

Retention and Review or update or remove personally identifiable information.


We will only keep data for as long as necessary for the purposes required by us to provide the services you have requested, in accordance with any retention period prescribed by law or to support a claim in court. 


  • You have the right to information about what personal data we process, how and on what basis.

  • You have the right to inform us of rectification of any inaccuracies in your personal data.

  • You have the right to be forgotten and request that we erase your personal data where we were not entitled under the law to process it or it is no longer necessary to process it for the purpose it was collected.

  • You have the right to restrict the processing of personal data whilst it is being is corrected, request deletion or are contesting the lawfulness of our processing.

  • You have the right to request portability of data. We will aim to do this within 1 month.

  • You have the right to object to data processing where we are relying on a legitimate interest to do so and you think that your rights and interests outweigh our own and you wish us to stop.

  • You have the right to object if we process your personal data for the purposes of direct marketing.  With some exceptions, you have the right not to be subjected to automated decision-making.

  • You have the right to be notified of a data security breach concerning your personal data.

Information Technology


We have very secure processes and firewalls in place to ensure your data is completely safe and protected when it reaches us and is installed on our server. The IT Company whose services we use, have installed various Anti-Spam and Advanced Threat Security, DNS and other software processes to ensure that we are securely protected. All sensitive information is password protected and these passwords are changed regularly. Any information held or processed is done through a secure server which again is password protected. All computers and laptops have firewalls installed and are password protected to prevent any dangerous Malware issues.

How to deal with data breaches.


We have many procedures in place to minimize and prevent data breaches from taking place. Should a breach of personal data occur (whether in respect of you or someone else) then we would take detailed notes and keep evidence of that breach. If the breach is likely to result in a risk to the Rights and freedoms of individuals, then we must also notify the Information Commissioner’s Office within 72 hours.



All staff receive training on the policy. New staff as part of an induction process.


Should you have any questions about our data policy please contact




SOS Motorcycle Recovery (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.


A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience. If you wish to find out more about cookies, click here.



The following types of cookies may be used when you visit the Site:


Advertising Cookies

Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.


Analytics Cookies

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

Our Cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won't work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.


Personalization Cookies

Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

Site Management Cookies

Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Third-Party Cookies

Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.


Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.

For More Information on Controlling Cookies, please see:

Cookie Settings in Firefox

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Cookie Settings in Safari (OS X)

Cookie Settings in Safari (iOS)

Cookie Settings in Android

To opt out of being tracked by Google Analytics across all websites, visit this link:


In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.


For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy posted above on the Site. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Site, you agree to be bound by this Cookie Policy and our Privacy Policy.

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